Service and Support

Cutting edge software solutions and support for smart systems. Custom logic, web-visualization, enterprise solutions, LNS plug-ins, project consulting, integration of diverse BUS systems.

Description

Our support is offered individually based on project and customer needs and is charged on a time basis. It is possible to quote single incidents with a fixed rate. Please contact us for a quotation.

Our support includes:

  • Support by phone or email
  • Support by remote access
  • Support locally

Example of our support areas

  • technical project analyzes, e.g. evaluation of system architecture, physical topology, EMI/ESD, logical topology, transmission quality, bandwidth usage, single products and product applications.
  • solution proposals suited to the project with the goal to eliminate difficulties. This includes estimations of required personnel resources, duration and temporary interference of single functions.
  • support for the realization of solutions with the goal to minimize the associated duration, especially when there is deadline pressure or when there are already operated systems.
  • attendance of discussions between project instructing party and our customer to supply uncommitted and technical oriented clarification or to help to de-escalate an escalated situation.
  • Development of customer specific software solutions, installation Wizards, Diagnostic Tools, Plug-Ins, User Interfaces...
  • Products

    Picture Description Price
    thumb Service (00112)
    on request